Frequently Asked Questions (FAQ)

General Questions

What is ShopComplex.co?
ShopComplex.co is an online store specializing in authentic Japanese Pokémon cards, with a selection of English Pokémon cards also available. We source directly from trusted suppliers to ensure quality and authenticity.

Why is your website ShopComplex.co instead of ShopComplex.com?
We love the name Shop Complex, but unfortunately, the .com domain is being sold at an extremely high price. Rather than overpay for a domain, we chose .co so we can focus on what truly matters—building a reliable, trustworthy brand.

We know using .co may be a small challenge at first, but we’re committed to earning your trust through hard work, fair pricing, and dedication to customer satisfaction. Our goal is to provide an amazing shopping experience for Pokémon fans and geek culture enthusiasts, helping you enjoy your hobby, grow your collection, and pass your passion on to the next generation.

At Shop Complex, we’re here to offer great products, not rip people off. Thanks for being part of our community!

Do you have a physical store?
Not yet! Right now, we are focused on growing our online customer base, but a physical location may be considered in the future.

Orders & Shipping

Where do you ship?
We currently ship within the United States. All orders are shipped from Illinois unless otherwise noted in the product description.

How long does shipping take?
Orders are processed within 1 to 3 business days, depending on item availability. If there are any delays beyond this timeframe, we will notify you via email. Transit times depend on the carrier and your location.

How much does shipping cost?
Shipping costs are calculated at checkout based on the weight and destination of your order. We ship via USPS, UPS, or FedEx, selecting the most efficient option for your location.

Can I track my order?
Yes! Once your order has shipped, you will receive an email with a tracking number to monitor its progress.

Do you offer free shipping?
We occasionally offer free shipping promotions. Follow us on social media or check our website for updates.

What happens if my order is lost, stolen, or damaged during shipping?
Shop Complex is not responsible for lost, stolen, or damaged packages once they have been shipped. If your package is missing, please check with your local carrier or file a claim with them directly. If your order arrives damaged, please email info@shopcomplex.co within 48 hours with your order number and photos of the damage, and we will assist you.

Pokémon Cards

Are your Pokémon cards authentic?
Yes! We only sell authentic Japanese and English Pokémon cards from trusted suppliers. No fakes, no replicas—just genuine collectibles.

Why Japanese Pokémon cards?
Japanese Pokémon cards are highly sought after due to their superior print quality, exclusive artwork, and early releases. They offer unique designs and a premium feel that many collectors prefer.

Do you sell sealed products?
Yes! We carry sealed booster packs, boxes, and promo sets. Availability varies, so check back often.

Returns & Refunds

What is your return policy?
We do not accept returns on Pokémon cards. If there is an error with your order or you are dissatisfied with your purchase, we will find a way to make it right. Please send pictures of the issue along with your order number to info@shopcomplex.co so we can assist you.

Do you offer refunds?
Refunds are only issued if an order is incorrect, damaged, or lost in transit. If you experience an issue with your order, please contact us with your order number and photos of the problem so we can review your case.

Pre-Orders & Special Orders

What is a pre-order?
Pre-orders allow you to reserve upcoming Japanese Pokémon sets before their official release, ensuring you get the product before it sells out.

When will my pre-order ship?
Estimated shipping dates are listed on the product page. If delays occur, we will notify you promptly.

Can I cancel my order?
We do not accept order cancellations. All sales are final.

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